Wilson Widjaja
PROFILE SUMMARY
Dedicated data analyst with a diverse background in aviation and marketing, leveraging 5+ years of experience leading data integration processes. Demonstrated expertise analyzing data in terms of quality, risk, and enhancement and financing. Solution driven, identifying opportunities for process improvement to support organizational performance. Client focused, fostering relationships with internal and external stakeholders. Committed to collaborating with cross-functional teams to deliver on organizational and client goals. Highly skilled in programming, queries, and visualization tools. Fluent in English.
CORE EXPERTISE
- Project Management
- Digital Transformations
- Data Management
- Database Design
- Quality Assurance
- Continuous Process Improvement
- User Testing
- Technical Support
- Reporting Packages
- Stakeholder Management
- Client Relations
- Relationship Building
PROFESSIONAL EXPERIENCE
IATA (INTERNATIONAL AIR TRANSPORT ASSOCIATION) – Montréal, QC
Specialist – Data Transformation, Enhancement, and Finance
Liaised with internal and external clients to support high quality billing data processing, resolving disputes, billing corrections, data rebilling, and Salesforce cases. Ensured all processes sustained the financial health of IATA while maintained high customer satisfaction levels. Presided over 20+ aeronautical billing data charges for airports and air navigation service providers on a monthly, biweekly, and weekly basis. Contributed to IT initiatives, guiding digital transformations and identifying opportunities to improve efficiencies.
- Enhanced the billing and consolidation processes, increasing productivity by 75% by creating macro, queries, and formulas for each client which minimized error rates and improved data quality.
- Supported the seamless transition of legacy billing data systems to APPS (Airline Partners Payment Solutions), leading quality assurance testing and carefully building new templates in accordance with associated client business rules.
IATA – Montréal, QC
Assistant Manager, Data Quality and Performance Management
Delivered frontline support for INTELEX, a quality management system utilized by IATA’s Safety Audit for Ground Operations (ISAGO). Coordinated access qualifications, maintained the ISAGO registry, and established key performance indicators. Collected audit results from INTELEX, generating statistical analysis to the Ground Operations Community (GOC) and Management Review Meeting (MRM). Preserved individual auditor data for the IATA Operational Safety Audit (IOSA) in support of the quality assurance program. Facilitated digital transformations, migrating data and writing user stories.
- Overhauled the data structure, building a new ACCESS database of audit information, quality control, quality assurance, and feedback survey in compliance with data governance standards.
- Identified opportunities for process improvement, optimizing the audit result and quality risk databases critical in the analysis of quality assurance and performance metrics.
- Contributed to the launch of a new product, providing first-level technical support for the prototype while performing comprehensive user testing and analysis to resolve errors.
IATA – Montréal, QC
IT Service Desk
Delivered Level 1 support to employees at the IATA headquarters in Montréal. Oversaw the installation and maintenance of hardware, troubleshooting desktops, laptops, and printers. Utilized CRM systems to track and manage incidents. Oversaw the management of call tracking processes, providing training on tools to ensure seamless communication of incident status.
- Recognized for exceptional service, handling incidents expeditiously to earn a permanent contract.
BLUE HAT MARKETING – Montréal, QC
SEO and Web Design Specialist
Led website optimization on site and off-site with search engine optimization (SEO) strategies. Conducted keyword research, search engine submissions, and link building to increase web traffic, leads, calls, and sales and reduce cost of marketing. Guided clients, providing recommendations to clients that leveraged the latest technologies and business development opportunities.
- Keyword search visibility and client’s web present increased by 80% on google search
- Manage multiple SEO projects at one time
AJILON – Montréal, QC
Help Desk Analyst
- Providing first level IT technical support for GlaxoSmithKline Scientists
- Ensured customer satisfaction by providing online technical support
- Participate in entering information in the ticketing application and ensuring that wait times are low in the call queue.
- Perform troubleshooting tasks, resolution, escalation, installation, and configuration of applications.
LOTUS PALM CENTER, Montréal, QC
Junior Web Designer and Marketing
- Increased their web present and drive relevant traffic
- Junior web designer, created a template for their SPA website
- Email Marketing, sent out e-newsletter regarding promotions, new products and class schedule
- Advertised with Mirror and 24h
- Created graphics/fliers and brochures for open house
EDUCATION
- Bachelor of Science in Computer Science and Computation Arts | Concordia University – Montréal, QC
- Computer Programming Diploma | George Brown College – Toronto, ON
TECHNICAL SKILLS
- Power BI
- SAP Production
- Salesforce
- VBA
- Macro
- SQL
- MS Excel
- MS Access
- Microsoft Office Suite
————————————————————————————————————————————————————————-
Graduated from Concordia University in 2008 with a Bachelor of Computer Science and Computation Art. With 3 years working experiences, I have developed my skills in SEO and Web Design/Programming. My specialty in SEO includes designing, coding, managing corporate and blog web sites using HTML/Flash and CSS within CMS. As SEO Analyst/Specialist at Blue Hat Marketing, I have managed over 20 companies(Small – Medium Business) to build web-pages, managed orders and production, worked with outsources, apply SEO to increase their traffic and be visible on search engine. In addition to work experiences, I have developed my own blog page (https://portfoliowilson.wordpress.com/) to be visible on first page of Google with 3 keywords “SEO Wilson“, “Wilson WordPress” and “Portfolio Wilson” out of 30++millions result.
Keywords Portfolio:
Wildz – 1st Rank Google
Portfolio Wilson Keyword – 1st Rank Google
“Wilson SEO” and “SEO Wilson” on 1st page of Google
Wilson Portfolio 